Shipping & Returns

We want your ZeroDrinks experience to be as smooth as possible. This page explains how shipping, delivery, returns and refunds work when you order from zerodrinks.ie.

Delivery areas

We currently deliver to addresses within Ireland and Northern Ireland.

If we expand our delivery areas, we’ll update this page.

Delivery charges and free delivery

Delivery charges are shown at checkout and may vary based on your order value and address.

We offer free delivery on orders over €65 within Ireland. The threshold for free delivery may change from time to time – the most up-to-date information will always be shown at checkout and in our top bar/cart notices.

Delivery times

Estimated delivery times are 2 to 5 working days. These are guidelines and not guaranteed, but we aim to dispatch orders promptly.

Factors that may affect delivery times include:

• Order time and day (e.g. weekends, bank holidays)
• Courier network delays or disruptions
• Incorrect or incomplete address details

We’ll do our best to keep you updated if there are significant delays.

Order processing

Once you place an order, you’ll receive an email confirmation. When your order is packed and dispatched, we’ll send a dispatch email which may include tracking information, depending on the carrier.

Please check your confirmation email to ensure all details are correct. If you spot an error (e.g. address, items), contact us as soon as possible. We cannot guarantee changes once processing has started, but we’ll try our best.

Missed deliveries and incorrect addresses

If a delivery attempt is missed, the courier may:

• Try again,
• Leave your parcel in a safe place or with a neighbour (if appropriate), or
• Hold it at a collection point.

If a parcel is returned to us due to an incorrect or incomplete address, or repeated missed deliveries, we may need to charge for re-delivery.

Returns and cancellations

We want you to be happy with your order. If there’s a problem, please contact us with your order number and details.

Change of mind / unwanted items

In line with consumer protection laws, you may have the right to cancel your order within a certain period after receiving it. However, for hygiene and safety reasons, we generally cannot accept returns of:

• Opened bottles/cans
• Products that have been unsealed or partially consumed

If products are unopened and in resalable condition, we may, at our discretion, accept returns within a specified period. Please contact us before sending anything back so we can confirm whether a return is possible and provide instructions.

You will be responsible for return shipping costs unless the return is due to our error (see below).

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please email us as soon as possible with:

• Your order number
• A description of the issue
• Photos of the products and packaging (if applicable)

We’ll review the situation and, where appropriate, offer a replacement, a refund or another suitable solution.

Refunds

If a refund is approved, it will be processed to the original payment method used for the order. Timing may vary depending on your bank or payment provider, but typically refunds appear within several working days.

We may not be able to refund:

• Products returned without prior contact
• Items that are not in a resalable condition (except where faulty/damaged on arrival)
• Orders outside any applicable cancellation/return period

Bundles and mixed cases

For bundles and mixed cases, returns or partial refunds may be assessed on a case-by-case basis. In many cases, we may need to treat the bundle as a single item rather than splitting out individual products.

Contact for shipping & returns

If you have any questions about delivery, returns or refunds, please contact us using our form here: Contact Us

Include your order number and as much detail as possible so we can help quickly.